Review Summary

Duelz Casino scored 4.2/5 in our review. Initial impressions were very good. This is a UK-licensed casino offering fair and safe slots play. The website has a fun theme built around the unique dueling feature where players can go 1v1 in a slot battle to win prizes. You choose your own avatar and the site graphics have a kind of magical fantasy role play feel to them. Winning duels also earns you trophies that can be used to unlock chests with bonuses in. It’s very different without distracting too much from the important business of playing games of course.

In most other areas Duelz Casino performs very well, including the games list and cashier.  The experience could be improved with faster account verification and better RTP rates on some games, but on balance, Duelz Casino is a good choice.

Here are the key strengths and weaknesses of this site based on our research and analysis.

Strengths

• A Safe, Licensed Casino - The operator, SuprPlay Ltd, has been licensed by the Gambling Commission and follows strict rules on safety, security and fair gaming including regular game audits and access to responsible gambling tools for all players.
• Unique Dueling Feature – you can take part in slots battles vs other players on a 3x1 stand alone slot machine. It's a fun, alternative way to earn bonuses and free spins. This is a unique feature, completely optional and an exciting addition to their standard loyalty program.
• Nice Welcome Package – you get both a 100% match bonus up to £100 and 100 Book of Dead spins. This is a lot of free play to enjoy with your first deposit.
• Big Slots Selection – over 2,000 slots are available to play with new titles added regularly. They are nicely categorised to so you can pick from fishing slots, volatile slots, Megaways, Hold and Wins, and new games.
• Lots of Slots Tournaments – at peak times you can join leaderboard tournaments every 15 minutes with £10,000 in prizes to be won each week.
• 10% Weekly Cashback – every Friday you are paid back 10% of your losses from the previous 7 days. This is a generous deal and nice compensation if you had an unlucky week.

Weaknesses

• Low RTP Settings – we noticed that some slot games had low RTP rates. Play n Go’s famous Book of Dead runs at 87.25% for example. At other sites you can play this game at 96.21%.
• Account Verification May Be Slow – there are numerous reports on Trust Pilot of slow account verification. This can slow down your withdrawals. 
• High Wagering Requirements – most bonuses come with a wagering requirement of 30x the bonus plus the deposit. Free spins winnings come with a wagering requirement of 45x. These are higher than those set at most other sites.
• Limited Progressive Jackpot Selection – some of the biggest jackpot networks like Dream Drop and Jackpot King do not appear on the list. Only WowPot!, Mega Moolah and King Million games are available.
• £20 Minimum Deposit – most payment options, including debit cards, come with a £20 minimum transaction which may be too high for some players.

Making a first deposit of £20 or more at Duelz Casino automatically qualifies you for the sign-up deal. That gets you a 100% match bonus capped at £100 and 100 spins on Play n Go’s Book of Dead. The spins are credited 20 per day for 5 days.

Steps To Register and Claim Your Bonus

It takes less than 3 minutes to set up your account, deposit and claim the bonus.

• Hit the green ‘Register’ button on the home page
• Enter your details including full name, email, home address, date of birth and mobile number
• Upload your ID docs if requested
• Deposit £20 or more
• The bonus and free spins are automatically credited
• Load up Book of Dead to play your free spins or any other game to play your bonus funds

Sign Up Offer Terms

Like most casino bonuses the Duelz sign-up deal comes with terms that restrict your winnings. Casinos use these to limit their liabilities from free money offers.

In this case the offer has wagering requirements of 30x the bonus plus the deposit. That means for a £20 deposit with a £20 bonus you must wager £1,200 before you can withdraw any winnings generated by wagers with your initial deposit and the bonus. Your free spins winnings are credited as bonus funds too and an amount equivalent to 45x their value must be wagered before they can be withdrawn.

There is also a cap of £500 placed on winnings from your bonus funds and £100 on winnings from free spins.

Promotions and Gamified Loyalty Program

Duelz offers a few regular promotions to its players to reward regular play on the site. There is a really good cashback deal which is rare for UK casinos and some fun and potentially lucrative tournaments too.

10% Weekly Cashback

A highlight of Duelz Casino is this weekly bonus, credited at 12.00 CET every Friday.

It’s based on the previous week’s net spend (wagers minus wins minus bonuses calculated from Friday 00:00 to Thursday 23:59 UTC). Player’s get 10% back paid in real cash to be withdrawn or wagered on games. The minimum cashback is just 10p.

Drops and Wins

Drops and Wins is the leaderboard competition run by Pragmatic Play and accessible via all casinos that feature their games. With such a large pool of players the prizes are huge with £20,000 given away each day including a top prize of £3,000 and more for everyone who finishes in the top 500 places. Load up any Pragmatic Play slot and opt in before you start wagering to take part.

Cash Tournaments

Alongside the Drops and Wins tournaments from Pragmatic Play, Duelz Casino run their own live leaderboards with new ones starting every 15 minutes. In total Duelz give away £10,000 weekly in cash prizes via these competitions. You can access the latest leaderboards from the Tournaments tab.

Duels, Trophies, Treasure Chests and Leaderboards

The stand-out part of the whole Duelz Casino experience, and what makes it so unique, is the gamified loyalty program. Whilst in essence it’s just a way to reward loyalty and continued spend on the site, it goes way beyond what you find at other sites, partly because it rewards not just for game play, but for taking part in duels too.

Here’s how it works:

• The objective is to unlock treasure chests in your account which reveal bonuses and free spins. To open a chest you need to collect trophies and stars through gameplay and duelling.
• Players who take part in duels also enter into leaderboards with prizes for the top players each day, week and month. You can see your latest leaderboards in your account.
• As you win more duels you are entered into higher leaderboards where the prizes are bigger and better. You also get more from those treasure chests too.

The Dueling system is a really fun way to earn more bonuses and free spins. But you don’t have to take part if you don’t want to. Ultimately, the more you get involved, the better the rewards will be because duelling earns you treasure chests too. But it’s down to you. Duelz is still a fun-packed site with great games even if you don’t enter these battles.

Duelz Casino’s game selection covers slots, live dealer, table games and a small selection of instant wins too. This is a packed online casino with a lot of variation, certainly enough to appeal to most players.

The game list is neatly divided into three categories of Slots, Live Dealer and Table Games and Arcade. In the slots area you can further filter by game type too – New, Popular, Jackpot, Drops and Win, Volatile, Fishing, Hold and Win and Megaways – or search by specific title. This is useful when it comes to a huge catalogue like this one. However, there is no option for more sophisticated searches by game supplier, RTP, paylines or game feature which means exploring the catalogue in more depth is not so easy.

Another nice feature of Duelz Casino is that the games load up in the same window as the main site, so you retain the navigation down the left side. Whilst this is helpful and keeps you grounded, beware that clicking one of the links there – ‘Deposit’ for example - will close-down your current game.

Here is a summary of the game types available at Duelz Casino:

Game Types

• Slots - A mix of over 2,000 classics, new games, Megaways, Cluster Pays, Scatter Pays and many more
• Megaways - More than 130 expanding reels slots using Big Time Gaming's famous format
• Jackpots - Big money progressives including Mega Moolah, King Millions and WowPot
• Live Dealer - Live blackjack, roulette, baccarat, sic bo and poker streamed by Evolution and Pragmatic Play
• Table Games - Simple video versions of blackjack and roulette including 20p roulette and Atantic blackjack
• Instant Wins - Scratchcards, Plinko and other arcade games with low stakes

Catalogue and Game Providers

There are 90 different game providers appearing in the game list at Duelz Casino. That’s a wide variety taking in a range of studios from the biggest names including high volatility specialists like Nolimit City and Big Time Gaming alongside the creative genius of Hacksaw Gaming, Thunderkick and Yggdrasil, as well as smaller names including Slotmill, Crazy Tooth and Fantasma. This broad spectrum ensures a varied and exciting catalogue.

These are 10 of the best providers at Duelz Casino and a selection of their finest output. 

Online Slots

Slots are certainly the main event at Duelz Casino with a huge number to explore. There are numerous themes, formats, volatility, RTP rates and max win levels to suit all tastes. There are classics like Starburst, Fluffy Favourites, Book of Dead, Gold Blitz and Big Bass Bonanza, as well as new games appearing on the week of their release to keep the content fresh.

High volatility slots can be filtered so you can look for games like Dead or Alive, Money Train 2 and Danger! High Voltage more easily. The site has a dedicated section for Fishing-themed slots too where you can find all the latest Big Bass games from Pragmatic Play and Fishin Frenzy slots from Blueprint Gaming. Alternatively, you can browse through more than 130 different Megaways slots. These use the expanding reels and random paylines mechanic created by Big Time Gaming and found in slots like Bonanza Megaways and The Dog House Megaways.

Here are 10 of the best slots from the Duelz Casino list showing RTP, stake options and features. Each of these games is really high quality showcasing game studios who really know how to combine awesome visuals with thrilling gameplay and payouts. If you don't know where to start at Duelz, just try one of these.

Jackpot Slots

The progressive jackpots selection at Duelz Casino is made up of 55 games. This is a modest-sized list, smaller than you see at other slot sites like Casumo (250+) or Play OJO (367) for example . Most of the games comes from Games Global via three jackpot networks – Mega Moolah, WowPot and King Millions. There are also a few games from NetEnt like Arabian Nights and Divine Fortune. What you don’t see is any Dream Drop Jackpots (Relax Gaming), Jackpot King (Blueprint Gaming) or Mega Fortune Jackpots (NetEnt). Nor do Red Tiger’s Must Drop games appear anywhere.

Here are 5 of the best games to try if you want to chase down those progressive jackpot prizes at Duelz Casino.

Live Dealer

The live suite at Duelz Casino is provided by the industry-leaders Evolution Gaming and it provides a big mix of card, dice and roulette tables, plus their unique gameshow series whose glitz and glamour are particularly suited to slots players looking to make a move towards live dealer.

The advantage of the Evolution Gaming lobby is that there are 10,000s of players online at any time because the action is pooled from 100s of casinos so the tables are always busy. That means lots of choice with over 100 Blackjack tables, more than 20 Roulettes, as well as Sicbo, Poker and Gameshows like Crazy Time and Dream Catcher.

Here is a summary of the live games available at Duelz Casino. The number of tables may vary depending on the time of day and day of week.

Table Games

Traditional RNG table games have now been superseded by Live Dealer at many casinos and that is the case at Duelz Casino too where the choice is limited. What is there is mixed into the Arcade Games area. There are 14 blackjacks and 25 roulettes to try, but no baccarats or Texas Hold Ems.

The roulette selection includes a variety of classics like Relax Gaming’s Roulette, Synot’s European Roulette and Play n Go’s European Roulette Pro. There are also alternative formats like Vinnie Jones Roulette, Immortal Romance Roulette and 9 Pots of Gold Roulette. For Blackjack fans the list includes Atlantic City Multi-Hand Blackjack, European Multi-Hand Blackjack, Vegas Strip Blackjack and Blackjack Vegas.

Other Games

If you are after a less intense gambling experience at Duelz Casino then you explore the arcade section of the site. These games are not as exciting as high volatility slots or big progressives in my opinion but they do still provide a more low key alternative.

Here you will find scratchcards like Scratch Gold, Lucky Number x20, Raid the Piggy Bank and Chaos Crew Scratch. There is also an unusual array of Plinkos including Pine of Plinko, Prospector’s Plinko and Plinkball 5000. These are worth a look for the graphics alone. Or you can dip into Crash games like Aviator, Big Bass Crash and High Flyer.

Duelz Casino’s unusual fantasy roleplay theme is reflected in the striking design of the site including the shield in the logo and the medieval dungeon backdrop which is also the arena in which the duels take place. You get to choose your own fighting avatar too which adds to the fun.

The dungeons and dragons vibe certainly makes Duelz Casino stand out but importantly, it doesn’t distract from the business of playing your favourite slots and tables. Nor does it slow the site down - loading times in testing were fast. Furthermore, it’s very easy to register, deposit and start playing. And before you start, you can learn all about the site through useful information pages on payment options, how bonuses work, how duelling works and responsible gambling too. 

There is no Duelz Casino app available. However, the site has been built for mobile and it loads and runs very nicely on our Apple iPhone in testing. You can register, deposit and withdraw on your hand set, and use all the responsible gambling tools too. All games these days are built to run on all devices as well so playing Duelz on the go is easy to do.

The payment options for funding at Duelz include debit cards, eWallets and prepaid cards. This is a good selection with the caveat that the minimum deposit is £20 here, with the exception of Trustly which is £10. And if you use either Neteller or Skrill then you won’t be eligible to receive the sign-up offer.

NOTE: You can find details information about payments at Duelz Casino by following the Payment Into link at the bottom of every page on the site.

Here are the deposit and withdrawal options with fees and processing times.

* Withdrawal times after processing by Duelz Casino

Payout Speed

On their Payment Info page Duelz Casino say that withdrawals may take their team up to 72 hours to process before the funds are sent to the payment provider. This is the longest it can take though in reality it can be quicker. In my own experience at this site on occasion withdrawals have been processed in just a few hours, and at other times in 1 to 2 days.

TrustPilot also reflects a mixed experience amongst players at Duelz with some saying that have received their money on the same day whilst others say they have waited the full 72 hours.

How quickly you get your funds will also depend on the payment method that you use. Once the funds have been sent to your payment provider, eWallet companies like Paypal and Skrill make the money available immediately. Banks take longer, so payments to debit cards may take up to 5 days once the withdrawal has been processed by Duelz Casino.

Know Your Customer (KYC) Checks

Under the terms of their UK license, Duelz Casino are required to carry out checks on all their customers. This is to prevent fraudulent use of payment methods or personal identity, and underage gambling. Checks on your age, ID and address are carried out behind the scenes when you register using public databases like the electoral role. However, if you go on to hit pre-defined deposit and withdraw thesholds, you may be asked to provide documentation as formal proof.

Documents that you can use for KYC check are:

• driver license,
• passport,
• debit card,
• utility bill,
• bank statement

These can be uploaded via your account page using a 3rd party tool called Mitek Systems (formerly Hooyu). I’ve used this system myself and found it very easy. However, you need to make sure that any scans of documents are well presented. If you cut off the corner of a bill or statement in your scan for example, it may get rejected. Some documents will be verified using AI and can be processed in just a few minutes. Others will be passed onto the team for manual checks which can take longer.

Duelz Casino run a 24/7 support service on live chat and email. So, even if you are playing through the night then you can speak to someone on the team if you have an issue. However, there is no phone support.

I have found the support service at this casino to be very quick to respond, whatever time I contact them. in most cases the first response to a live chat query is under 2 minutes, often in 30 seconds. You speak directly to a support agent, NOT an AI bot, and they are knowledgeable and helpful.

Whilst that is good, the service could be improved by both phone support and an FAQs page with answers to common questions. Many online casinos have one and they are a quick way to find information without using the chat feature.

SuprPlay Limited, the operator behind Duelz Casino, is licensed by the UK Gambling Commission on account number 48695. The Commission enforces strict operational and marketing guidelines to ensure licensee sites are safe, fair and secure. The following features are all part of Duelz Casino and make it a safe place to play.

Responsible Gambling

You can find a lot of information about Responsible Gambling on a dedicated page on the site found via a link at the bottom of every page. There is general advice as well as contact details of charities that provide support to problem gamblers.

More importantly, on the account page there is a Responsible Gambling link. From here you can use the following Responsible Gambling tools to self-regulate your spend.

• Deposit Limits – per day, week or month
• Reality Checks - a reminder of how long your session has been
• Time Outs – exclude yourself for up to a month
• Account Closures – shut your Duelz Casino account for a period
• Self-Exclusion – from the SuprPlay network including NY Spins and Voodoo Dreams
• GAMSTOP - permanently block yourself from all licensed gambling sites.
• Stake Limits – Duelz Casino is also in line with UK regulation limits of £2 per spin on slots for 18 to 24 year olds and £5 per spin for 25 and over.

Game Testing

All the games on the Duelz Casino site are provided by licensed games developers. That means they are regularly tested by approved independent 3^rd party testing houses to check that the outcome of every spin or card turn is completely random and Return To Player rates are as advertised.

Clear and Transparent Bonus Terms

Duelz Casino follows guidelines published by the Gambling Commission stating how bonuses must be configured and how terms and conditions should be presented. Promotions are therefore easy to follow, language is clear and not misleading, and whilst wagering requirements are high, they are not insurmountable.

Site Encryption

Once you are logged into Duelz Casino all interactions with the site are carried out over a Secure Socket Layer (SSL) to protect your money and your personal data.

Settling Disputes

A pathway for escalation of any dispute between an online betting site and one of their customers is provided by the UK Gambling Commission. If no resolution can be reached with the operator’s support team and management then the dispute can be escalated to an Alternative Dispute Resolution (ADR) Provider.

Every operator is required to nominate an ADR from an approved list. Duelz Casino have nominated eCorga. Their service is free, independent and impartial, ensuring that customers are provided a fair hearing. So, if you are not happy with the level of service you have received then you have recourse to a 3rd party. This is not a feature that is available at unlicensed sites.

Insolvency Protection

Licensing guidelines also require operators to take steps to protect customer balances should the business become insolvent. Accordingly, player balances at Duelz Casino are held in a separate bank account to the main business.

However, in the case of SuprPlay (the operator) the balances are still part of the assets of the business and would be treated as such in case of insolvency. Therefore, this is NOT a guarantee that funds would be returned to players and the level of protection is the lowest level according to UK Gambling Commission definitions.

Overview

Key Facts

Licensing

Customer Support

Responsible Gambling

Player Reviews

There are several trusted online platforms where players can leave reviews of their experiences at casinos. We look at TrustPilot, CasinoMeister and Ask Gamblers to find out what people are saying about Duelz Casino.

Trust Pilot

• Average Score: 2.5/5
• Total Reviews: 555

Duelz Casino scores 2.5/5 on average on TrustPilot which is below average.

The majority of negative reviews on TrustPilot are regarding delayed withdrawals, usually held up by account verification procedures. Complaints about this area of an online gambling experience are not uncommon on TrustPilot but there does appear to be an unusually high number in this case. There are also complaints about low RTP settings on Play n Go and Pragmatic Play slots, something we picked up on in our review as well.

For balance, it’s worth noting that 19% of reviews scored the site 5/5, with many complimenting the professionalism of the support team as well as the game selection, though even positive reviews sometimes mention the slow withdrawal procedure.

CasinoMeister

There is no in-house review for Duelz Casino on Casinomeister.

Ask Gamblers

• Writer’s Review: 7/10
• Players Rating: 3.7/10 (15 Reviews)

Duelz Casino is scored a good 7/10 on Ask Gambler’s own Casino Rank in-house algorithm which takes into account all aspects of the player experience. However, the player review score is very low at 3.7/10, though from only 15 reviews, reflecting the relatively small size of this site. Again, the slow account verification process is mentioned a few times.

In Summary 

The reviews left by players and staff at these popular gambling forums are in line with our own research on Duelz Casino. Whilst the website, loyalty program, game choice, support and payment options are all high quality, players should be aware that account verification and withdrawal times are slower than we see at other slot sites. Duelz Casino also set their RTP rates lower than competitors in some games so the average return on player wagering is lower.

Sign-Up Offer

100% Up To £100 Plus 100 Book of Dead Spins

Significant Terms: 18+. New players in GB only. 100% deposit bonus up to £100. Min. deposit: £20. Max Bonus wins: £500. Max bet with active bonus: £2. Wagering requirement: 30x sum of deposit + bonus. 100 Free Spins applicable to Book of Dead only: 20 Free Spins per day for 5 days. Daily login required. Maximum Free Spins winnings: £100. Winnings credited as bonus money with a 45x wagering requirement. Game restrictions apply. Games contribute differently when wagering a bonus. First deposit only, no expiration date. Deposit bonus expiration: 30 days if not wagered. Free spins expiration: 3 days. One bonus per person/address/device/IP. Own payment methods only. Ts and Cs Apply

Key Terms 

• Minimum Deposit: £20
• Maximum Bonus: £100 Plus 100 Book of Dead Spins

Deposit Bonus

• Wagering Requirements: 30x Bonus plus deposit. Example: For a £20 deposit you get a £20 bonus. You'll need to wager £1,200 (£20+£20 * 30) before the bonus and winnings are converted into real cash for withdrawal. If you withdraw your original deposit before meeting the wagering requirements then your bonus and winnings will be forfeited.
• Expiry: You have 30 days to complete the wagering requirements. If they are not met in this time, the bonus and any winnings generated will be forfeited.
• Game Contributions To Wagering: All slots count 100% towards wagering requirements; Roulette, Video Poker, Blackjack, Baccarat games including Punto Banco, 3-Card Poker, Oasis Poker, Red Dog, Live Casino Tables count 5%; other table games do NOT count.
• Maximum Cashout From Bonus: The maximum amount of winnings that can be converted to real cash from wagers with bonus funds is £500.
• Max Bet With Bonus Funds: £2.

Free Spins 

• Wagering Requirements: Free spins winnings are credited as bonus funds. An amount equivalent to 45x the value of your winnings must be wagered before your free spins winnings are converted into real cash. If you win £10 you will need to wager £450 before those winnings are converted into real cash.
• Expiry: You have 72 hours from the time of your deposit to use the free spins. If you do not use the free spins in this time they will be removed from your account.
• Maximum Winnings: The maximum amount of winnings that can be converted to real cash from wagers with your bonus funds is £100.

Cashier

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